Privacy policy

17 December 2024

 

 

Online privacy policy agreement

 

 

Lamy Inc. (hereinafter "Lamy") values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Lamy Inc. of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Lamy Inc. decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Lamy Inc., and it governs any and all data collection and usage by us. Through the use of, you are therefore consenting to the data collection procedures expressed in this Policy.

Responsible for the processing of the data is:

Lamy Inc.
452 W Broadway
New York, New York
10012

John Fleury
john.fleury@lamyinc.com
8604902121
452 West Broadway

If you have any questions about data protection, you can contact us by post at the above address or directly to
Email: customerservice@lamyinc.com

Insofar as we process personal data of persons from the European Union, our EU representative is available to answer your questions:

Dr. Georg Schröder, LL.M., Lawyer, EU-Representative for GDPR
georg.schröder@legaldata.law
Prannerstraße 1
80333, Munich, Germany

Please note that this Policy does not govern the collection and use of information by companies that Lamy Inc. does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

  • What personally identifiable information is collected from you through our website;
  • Why we collect personally identifiable information and the legal basis for such collection;
  • How we use the collected information and with whom it may be shared;
  • What choices are available to you regarding the use of your data; and
  • The security procedures in place to protect the misuse of your information.

 

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In addition, Lamy Inc. may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Lamy Inc. may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

 

 

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so;
  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

 

 

Use of Information Collected

Lamy Inc. does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Lamy Inc. may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Lamy Inc. may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Lamy Inc. uses various third-party social media features including but not limited to Instagram and Facebook and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Lamy Inc.'s control.

 

 

Disclosure of Information

Lamy Inc. may not use or disclose the information provided by you except under the following circumstances:

  • as necessary to provide services or products you have ordered;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • as required by law, or in response to a subpoena or search warrant;
  • to outside auditors who have agreed to keep the information confidential;
  • as necessary to enforce the Terms of Service;
  • as necessary to maintain, safeguard and preserve all the rights and property of Lamy Inc.

 

 

Non-Marketing Purposes

Lamy Inc. greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Lamy Inc. products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13 Lamy Inc.'s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

 

 

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to customerservice@lamyinc.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Lamy Inc. will continue to adhere to this Policy with respect to any personal information previously collected.

 

 

Links to Other Websites

Our website does contain links to affiliate and other websites. Lamy Inc. does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites.

Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

 

 

Notice to European Union Users

Lamy Inc.'s operations are located primarily in the United States. If you provide us with information from the EU, e.g. by visiting our website from the EU, this information will be transferred from the European Union (EU) to the United States.

 

 

Processing of your information

If you visit our website for information purposes only, it is generally not necessary for you to provide personal data. In this case, we only collect and use the data that your Internet browser automatically transmits to us, such as browser type (including version) and browser settings, the operating system used by the accessing system, the date and time of your visit to our website, the name of your Internet service provider, your IP address and the website from which you are visiting us. The data is collected and processed exclusively to enable you to use the websites you visit, for statistical purposes and to improve our website. This processing is technically necessary in order to be able to display our website to you. We also use the data to ensure the security and stability of our website. The legal basis for the processing is Art. 6 (1) (f) GDPR. As soon as the information is no longer required to display the website, it will be deleted. The user therefore has no option to object to this aspect. Further storage may take place in individual cases if this is required by law.

If you become a registered user on our website or place an order, we process your data as part of the execution of the contract. We collect personal data from you in the pre-contractual area and when concluding a contract. These are, for example, first and last name, address, e-mail address, telephone number or payment data. The legal basis for this is Art. 6 (1) (b) GDPR. If you have also given your consent, the additional legal basis is Art. 6 (1) (a) GDPR. The data will be deleted as soon as it is no longer required for the purpose of processing. If there are statutory retention obligations, we will delete your data once the statutory retention periods have expired.

If you contact us (e.g. by e-mail or via the contact form), we will process this data. The processing is limited to the contact option you use to contact us and to the personal data you voluntarily provide when contacting us. The purpose of data processing is to respond to your request. We process this data on the basis of Art. 6 (1) (f) GDPR in order to answer your enquiries, provide you with feedback or send you information. We will not use your data in any other way or pass it on to third parties unless we are legally obliged to do so or you have given us your prior consent. The duration of the storage of the above-mentioned data depends on the reason for your contact. Your personal data will be deleted regularly if the purpose of the communication no longer applies and storage is no longer required due to statutory retention obligations. This may be the case, for example, when your request has been processed.

 

 

Social Media

We maintain public social media profiles to communicate with you and keep you informed of our activities. When you contact us through these channels or participate in our offers, we process the personal data you provide, such as your name, email address or user name. We process this data on the basis of Art. 6 (1) (f) GDPR in order to answer your enquiries, provide you with feedback or send you information. We will not use your data in any other way or pass it on to third parties unless we are legally obliged to do so or you have given us your prior consent. Please note that the operators of the social networks may also have access to your personal data and may store and process it outside the European Union. We have no control over the scope, nature and purpose of such processing. Please refer to the privacy policy of the social network in question for information on your rights and options to protect your privacy.

 

 

Marketing

We may use your email address and contact details obtained in connection with the sale of goods or services to promote our own similar goods and/or services. Your data will not be passed on to third parties. You may object to this use at any time without incurring any costs other than the basic transmission costs. We will inform you each time we use your email address for this purpose. If you subscribe to our newsletter, we collect and store the data you enter in the input mask (e.g. surname, first name, e-mail address). This information will not be passed on to third parties. Subscription to the newsletter is only possible with your consent. Legal basis for processing Art. 6 (1) (a) GDPR. The data will only be used for sending the newsletter.

 

 

Cookies

Our website uses cookies, which are small files stored on your computer. Some are technically necessary, others enable analysis and improve the user experience. Cookies help us to facilitate and improve the use of our website by storing your preferences and usage patterns. Third parties that process information via cookies receive it directly through your browser. Cookies do not damage your computer and do not contain viruses. We use temporary or session cookies, which are automatically deleted when you close your browser. We also use persistent cookies, which store information for a longer period of time. You can delete these cookies through your browser settings.

We use different types of cookies:

  • Essential cookies: these enable basic functions of our website, such as keeping logged-in users logged in on various sub-pages. These cookies do not require consent and can be disabled through your browser settings.
  • Functional cookies: Extend the functionality of the website by providing additional useful information or optimising the display.
  • Statistical cookies: Collect information about the use of the website to improve its attractiveness and functionality, e.g. length of stay and clicking behaviour.
  • Marketing cookies: Display interest-based advertising and measure the effectiveness of advertising campaigns by recognising visitors on other websites and displaying personalised advertising.Other tools

The legal basis for data processing using cookies for the purposes described is Art. 6 (1) (f) GDPR. If you have given us your consent to the use of cookies on the basis of a notice (“cookie banner”) placed by us on the website, the legal basis is Art. 6 (1) (a) GDPR. As soon as the data transmitted to us via the cookies is no longer required for the purposes described above, this information will be deleted. Data may be stored beyond this in individual cases if this is required by law.

 

 

Other Tools

Google Services

On our website, we use services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google LLC has joined the EU-U.S. Data Privacy Framework and is certified according to it, so that a transfer to the USA takes place on the basis of the adequacy decision of the European Commission of July 10, 2023 (Art. 45 (1) GDPR). In addition, on the basis of the so-called EU standard data protection clauses, Google has contractually committed itself to ensuring that a data protection standard is observed when transferring personal data from the European Economic Area that essentially corresponds to the European standard (Art. 46 para. 2 lit. c) GDPR). These standard contractual clauses represent an additional guarantee under data protection law, on the basis of which a transfer to third countries such as the USA can take place (Art. 46 (2) (c) GDPR). Please note that we cannot guarantee that Google will be able to comply with these contractual obligations in every case. You can find more information about Google in the data protection information at https://policies.google.com/privacy?hl=de

The individual services used are described below:

Google Analytics

We use the analysis and statistics tool “Google Analytics” on our website. With the help of Google Analytics, we can statistically evaluate the use of our website. This allows us to understand how users reach our website, what content and areas they are particularly interested in and what actions they take on our website.

Google collects the following categories of data in particular

  • Shortened (anonymized) IP address,
  • the website accessed
  • the website from which the user came to the accessed page (so-called referrer URL) and the type of referrer (e.g. search engine, social network, link)
  • the search terms used by the user to reach our website
  • the subpages that are opened from the page visited
  • the time spent on the website
  • the frequency with which the website is accessed
  • information about the target group (so-called persona),
  • location data (geographical region, country, city),
  • language settings,
  • browser, operating system, end device, screen resolution,
  • Predefined actions (conversions), e.g. clicking on advertising banners, downloading information material,
  • Click paths on the page, e.g. entry and exit points, order in which the user accesses page content.

Google deletes the user data collected with Google Analytics after 14 months at the latest. In addition to making the appropriate settings in your browser, you can also prevent the collection of data by Google Analytics cookies by using the browser plugin provided by Google for this purpose: https://tools.google.com/dlpage/gaoptout?hl=de

Campaign Manager (Google Doubleclick)

We use the “Google Campaign Manager” tool from the Google Marketing Platform. Google Campaign Manager uses cookies to display ads that are relevant to the user, to optimize the performance of advertising campaigns or to prevent a user from seeing the same ads more than once. In addition, Google Campaign Manager can use cookie IDs to record so-called conversions that relate to the ads placed. This is the case, for example, when a user sees an advertisement in the Google advertising network and then visits the advertiser's website with the same browser and performs a certain action there. Due to the marketing tool used, your browser automatically establishes a direct connection to Google's servers. By integrating the Google ads on our website, Google receives the information that you have called up the corresponding part of our website or clicked on one of our ads. If you are registered with a Google service, Google can assign the visit to your account if you are logged in there. Even if you are not registered with Google or logged in, it is possible that Google will collect and store your IP address.

Google Tag Manager

We use the “Google Tag Manager” tool on our website, with which advertisers can manage website tags and thus the setting of cookies. Google Tag Manager is designed as a cookie-free domain and only implements tags. Tags are small code elements on the website that are used, among other things, to measure traffic and visitor behaviour, to record the impact of online advertising and social channels, to determine the target groups of our website and to test and optimize the website. With the help of Google Tag Manager, we can control the setting of such cookies on our site. No additional cookies are set by Google Tag Manager and no personal data is collected. Google Tag Manager triggers other tags that may collect personal data, but does not access this data itself. If a deactivation has been made or an objection declared at domain or cookie level, it will remain in place for all tracking tags if they are set using Google Tag Manager.

YouTube

We include videos and photos on our website that are stored on “YouTube”. YouTube is a platform operated by Google. Google collects your IP address, the date and time of your visit as well as information about the subpage of our website you visited and the video you viewed. This takes place regardless of whether you are logged into a YouTube user account. A connection to the Google advertising network is also established. We use the extended data protection mode here, which, according to the provider, only triggers the storage of user information when the videos are played. This means that as long as you only access one of our web pages with an embedded YouTube video without playing the video, no data will be transmitted to Google. Data is only transmitted when you start a video. Cookies are set to save your desired settings regarding the playback of videos and the transmission of data to Google. These cookies contain pseudonymous data (e.g. cookie ID) for the purpose of recognizing the browser. If you are logged in to YouTube at the same time, Google can assign your video view on our site to your YouTube account and use it for the purpose of personalized advertising. If you do not want your YouTube profile to be associated with your visit to our site, you must log out of your YouTube account before activating the YouTube plugin.

Google Fonts

We use “Google Fonts” on this website. These external web fonts are integrated by a server call. This may also be a Google server in the USA. The server is informed which of our web pages you have visited. The IP address of your device is also processed by Google. The data collected by Google through the use of Google Fonts is not processed by us.

 

 

Facebook Conversion API

We have integrated “Facebook Conversion API” into this website. The provider of this service is Meta Platforms Inc., 1 Hacker Way, Menlo Park, CA 94025, USA.

Facebook Conversion API enables us to record the interactions of our website visitors with our website and to share this information with Facebook to improve the promotional performance with Facebook. To do this, in particular the time you accessed the site, the website you accessed, your IP address and your user agent, as well as, if applicable, other specific data (e.g., purchased products, value of the shopping cart and currency) are tracked. For a complete overview of the tracked data, please visit: https://developers.facebook.com/docs/marketing-api/conversions-api/parameters.

If personal data is collected on our website with the assistance of the tool described herein and if it is shared with Facebook, we and Platforms Inc. shall be jointly responsible for the processing of your data, i.e., we are the data controllers. This shared responsibility is limited exclusively to the recording of your data and its sharing with Facebook. The processing that occurs after the data has been shared with Facebook is not part of this shared responsibility. The obligations we share responsibility for have been documented in an agreement on joint processing. The concrete wording of this agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for the provision of the data protection information when using the Facebook tool and for the data protection law compliant secure implementation of the tool on our website. Facebook is liable for the data security of Facebook products. You may request information on your rights as a data subject (e.g., request for information) related to the data processed by Facebook directly from Facebook.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum

If you claim any data subject rights with us, we are required to forward your request to Facebook. In Facebook’s data privacy policy, you will find additional information pertaining to the protection of your privacy: https://de-de.facebook.com/about/privacy/.

 

 

Friendly Captcha

We use “Friendly Captcha” on this website. The provider is Friendly Captcha GmbH, Am Anger 3-5, 82237 Woerthsee, Germany. Friendly Captcha is used to verify whether the entry of data into this website (e.g., into a contact form) is being processed by a person or an automated program. For this purpose, Friendly Captcha analyzes the behavior patterns of website visitors based on numerous characteristics. For the analysis, Friendly Captcha examines a wide range of information (e.g., anonymized IP address, referrer, time of the visit, etc.). For more related information please visit: https://friendlycaptcha.com/legal/privacy-end-users/.

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process the personal data of our website visitors only based on our instructions and in compliance with both UNCTAD and all independent state-initiated regulations.

By providing personal information to us, you are consenting to its storage and use as described in this Policy.

 

 

Legal basis for data processing

The legal basis for data processing with regard to these services for the purposes described is Art. 6 (1) (f) GDPR. If you have given us your consent to use other services on the basis of a notice (‘cookie banner’) placed by us on the website, the legal basis is Art. 6 (1) (a) GDPR.

 

 

Disclosure of information

We will only disclose your information to third parties if

  • you have given us your express consent to do so in individual cases in accordance with Art. 6 (1) (a) GDPR;
  • this is legally permissible and required pursuant to Art. 6 (1) (b) GDPR for the fulfilment of a contractual relationship with you or for the implementation of pre-contractual measures (e.g. to payment, shipping, delivery or collection service providers);
  • pursuant to Art. 6 (1) (c) GDPR, there is a legal obligation to disclose data (e.g. to public authorities, social insurance institutions, health insurance funds, supervisory authorities and law enforcement authorities)
  • the transfer pursuant to Art. 6 (1) (f) GDPR is necessary to protect legitimate business interests or for the establishment, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest in not disclosing your data (e.g. to debt collection service providers);
  • we use external service providers (so-called processors) for processing in accordance with Art. 28 GDPR, who process the data in accordance with our instructions and who are obliged to handle your data carefully.

 

 

QuickSync

We use the QuickSync service provided by QuickSync Technologies, Inc. The company offers a software solution specifically designed to synchronize orders, inventory and products between different e-commerce platforms. QuickSync helps to reduce the effort required for manual data entry and enables efficient management of sales and inventory data. The legal basis is Art. 6 (1) (f) GDPR in conjunction with Art. Art. 28 GDPR for order processing. You can find more information about QuickSync here: https://quicksync.pro/privacy-policy/

 

 

Stamps

We use the Stamps.com service from Auctane Inc. to create shipping labels and handle the shipping process. Order information such as name, address and shipping details are collected and transmitted to Stamps.com in order to process the shipment efficiently and correctly. The legal basis for this is Art. 6 (1) (f) GDPR in conjunction with. Art. 28 GDPR for order processing. You can find more information about Stamps.com here: https://www.stamps.com/privacy-policy/

 

 

Klaviyo

We use the Klaviyo service provided by Klaviyo, Inc., which offers a platform for marketing automation and email marketing solutions. Klaviyo helps us to create personalized email campaigns and implement automated marketing processes. The legal basis for this is Art. 6 (1) (f) GDPR in conjunction with Art. 28 GDPR our legitimate interest in conducting advertising campaigns. Further information about Klaviyo can be found at https://www.klaviyo.com/legal.

 

 

Withdrawal of your consent, objection to advertising

You can withdraw your consent to processing at any time. Please note that a revocation is only effective for the future and that data processing until the revocation is based on the previously granted consent. If you wish to withdraw your consent with regard to one of the cookies or third-party services we use, you can do so simply by using the consent management tool on our website. In all other cases, please send an email to customerservice@lamyinc.com.

 

 

Your Rights as a Data Subject

Under the regulations of the General Data Protection Regulation ("GDPR") of the EU you have certain rights as a Data Subject. These rights are as follows:

  • The right to be informed: this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
  • The right of access: this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to customerservice@lamyinc.com.
  • The right to rectification: this means that if you believe some of the date, we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.
  • The right to erasure: this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to customerservice@lamyinc.com.
  • The right to restrict processing: this means you can change your communication preferences or opt-out of certain communications. You can do this by sending an email to customerservice@lamyinc.com.
  • The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at customerservice@lamyinc.com.
  • The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to customerservice@lamyinc.com.
  • The right to appeal: this means that, irrespective of the rights mentioned above and irrespective of other legal remedies, you can contact a supervisory authority if you believe that the processing of your personal data violates data protection regulations.

In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk.

 

 

Security

Lamy Inc. takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, Lamy Inc. is a licensee of TRUSTe. The website is also secured by VeriSign.

 

 

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.


If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.
Email: customerservice@lamyinc.com