Return and refund policy
Cancellation Policy
At LAMY, we understand that circumstances may arise that require changes to your order. Please review our cancellation policy below for guidance on managing your purchase:
• • Engravings as Final Sale: Orders with engravings are considered final sale and cannot be cancelled once the engraving process has begun. Please ensure all details are accurate before proceeding with your purchase.
• • Two-Hour Window for Changes: We provide a brief two-hour window following the checkout process during which you may request changes or cancel your order. This window allows for adjustments to be made to your order if necessary.
• • Post Two-Hour Window: After the two-hour window has elapsed, orders are considered final and cannot be cancelled. This includes orders with or without engravings. Once the order has entered processing, we are unable to make alterations or cancel the transaction.
• • Contacting Customer Service: If you need to make changes to or cancel your order within the two-hour window, please contact our NYC Flagship Store immediately. We will make every effort to accommodate your request in a timely manner. You may contact us at sohostore@lamyinc.com or call 646.998.4244.
• • Exceptions: In certain rare circumstances, exceptions to our cancellation policy may be made at the discretion of LAMY's customer service team. Please reach out to us directly if you believe your situation warrants special consideration.
We appreciate your understanding and cooperation with our cancellation policy. It is designed to ensure efficient order processing and delivery while providing a reasonable window for customers to make changes when necessary. If you have any questions or concerns regarding cancellations, please don't hesitate to reach out to us for assistance.
Return Policy
We want you to be completely satisfied with your purchase. Please review our return policy below for guidance on returning items:
• Eligibility for Returns: We accept returns or exchanges for purchases made in new, unused, and unaltered condition, and free of damages caused by the customer. However, fountain pens that have been inked and items that have been engraved or imprinted are not eligible for returns or exchanges.
• Timeframe for Returns: Returns are accepted within 14 days of the original purchase date, provided that the item is accompanied by the original receipt. Items returned beyond this timeframe may not be eligible for a refund or exchange.
• Condition of Returned Items: Returned items must include all accessories and be in their original packaging to be eligible for a refund or exchange. For Special Editions, please include the edition number with the receipt number, name, and item being returned highlighted.
• Non-Refundable Shipping Fees: Please note that shipping fees are non-refundable. Any shipping fees associated with the original purchase will be deducted from your refund.
• Initiating a Return: If you need to return an item, please contact our NYC Flagship Store team at sohostore@lamyinc.com with your order number and details about the product you would like to return or visit our Flagship Store in SoHo New York. Our team will provide further instructions on how to proceed with the return process. Please note that shipping labels are not provided for returns unless the item received is damaged or incorrect. You are responsible for return shipping fees and must be shipped insured.
• Return Address:
Lamy Flagship Store New York SoHo
Attn. Returns
452 W Broadway
New York, NY 10012
• Refund Timing: The refund process may take several business days to complete for orders returned via mail. This includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
• Warranty: LAMY products come with a three-year warranty against manufacturing defects. If you encounter any issues with your item within this warranty period, please contact our team for assistance.
We strive to make the return process as simple and convenient as possible for our customers. If you have any questions or concerns regarding returns or exchanges, please don't hesitate to reach out to us for assistance. Your satisfaction is our top priority.