Return and refund policy

At LAMY, we want you to be completely satisfied with your purchase. Please review our return policy below for guidance on returning items:

•    Eligibility for Returns: We accept returns or exchanges for purchases made in new, unused, and unaltered condition, and free of damages caused by the customer. However, fountain pens that have been inked and items that have been engraved or imprinted are not eligible for returns or exchanges.

•    Timeframe for Returns: Returns are accepted within 14 days of the original purchase date, provided that the item is accompanied by the original receipt. Items returned beyond this timeframe may not be eligible for a refund or exchange.

•    Condition of Returned Items: Returned items must include all accessories and be in their original packaging to be eligible for a refund or exchange. Please include a dated copy of your receipt with your return. 

•    Refund Timing: The refund process may take several business days to complete for orders returned via mail. This includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

•    Warranty: LAMY Online Shop products come with a two-year warranty against manufacturing defects. If you encounter any issues with your item within this warranty period, please contact our team for assistance. Please note the two-year warranty is valid only for products purchased from the eShop. 

We strive to make the return process as simple and convenient as possible for our customers. If you have any questions or concerns regarding returns or exchanges, please don't hesitate to reach out to us for assistance. Your satisfaction is our top priority.